Thalorix Labs — Refund Policy

Effective date: September 10, 2026  ·  Last updated: September 10, 2026

The short version: Our apps are sold through the Apple App Store, and Apple handles every purchase and every refund. We cannot see your payment or issue an App Store refund ourselves. This website sells nothing directly, so there is nothing else to refund.

This Refund Policy applies to Thalorix Labs LLC of Republic, Missouri, USA (“Thalorix Labs,” “we,” “us,” or “our”) and covers purchases of our products and services.

1. Apps and in-app purchases (Apple App Store)

TRACLEX, Yard Till, and any in-app purchases inside them are sold by Apple through the App Store. When you buy, your contract of sale is with Apple, your payment goes to Apple, and Apple’s Media Services Terms and Conditions govern the transaction — including refunds.

We never receive your name, card details, or purchase history, and we have no ability to issue, approve, or deny an App Store refund. To request one:

  1. Go to reportaproblem.apple.com and sign in with the Apple ID used for the purchase.
  2. Choose Request a refund, pick the reason, and select the app or purchase.
  3. Apple reviews the request and decides. Decisions are Apple’s alone; they usually respond within a few days.

Apple’s own help article, Request a refund for apps or content that you bought from Apple, has the current steps for every device.

Where a right to a refund is required by the law of your country or state (for example, statutory cooling-off periods for consumers in the European Union and United Kingdom), that right is handled through Apple under its terms.

2. Something wrong with the app?

Even though Apple handles the money, we handle the software. If an app is not working as described, please tell us before or alongside your refund request — most problems can be fixed, and your report helps every other user:

3. Purchases made directly from Thalorix Labs

This website does not sell anything and does not take payments. If we ever provide a product or service to you directly (outside the App Store) it will be under a separate written agreement, quote, or invoice, and that document will state its own payment, cancellation, and refund terms. Where such a document is silent, refunds are at our discretion and, where granted, will be returned by the original payment method.

4. Changes to this policy

We may update this Refund Policy from time to time. The current version will always be posted at this address with an updated “Last updated” date.

5. Contact us

Thalorix Labs LLC
Republic, Missouri, USA
build@thalorixlabs.com