Thalorix Labs — Support
Thalorix Labs is a one-person shop. Every message is read by the person who built the software.
1. Email
The fastest way to reach us is build@thalorixlabs.com. Replies usually come within a couple of business days. That is a normal expectation, not a guarantee — if something is urgent, say so in the subject line.
2. App-specific support
Each app has its own support page with answers to the common questions and its own contact address:
- TRACLEX: TRACLEX Support
- Yard Till: Yard Till Support
3. What to include in a bug report
The more of this you include, the faster it gets fixed:
- The app and its version number
- Your device and iOS version
- What you were doing when it happened
- What happened instead of what you expected
- Whether it happens every time or only sometimes
Please do not send screenshots that contain client names, addresses, or other private jobsite information. Crop or blur them first.
4. Refunds
Our apps are sold through the Apple App Store, and Apple handles every purchase and every refund — we cannot issue one ourselves. Our Refund Policy explains how to request one from Apple.
5. Contact us
Thalorix Labs LLC
Republic, Missouri, USA
build@thalorixlabs.com